As we do not stock products with us, we are reliant on suppliers to carry stock. Hence any returns will attract a 15% re-stocking fee, provided:
- they are returned in original, unopened package within 5 working days
- dependent on acceptance by supplier
- Return costs such as shipping fees will be for your account
- (Some suppliers may waive this fee, which we will pass on to you)
Refunds minus shipping costs on original invoice minus the handling fee as deemed by the supplier, will be effected should the above conditions be met.
Alternatively you may sell on the product to recover costs.
After Purchase and Before Delivery
Should you wish to cancel an order prior to delivery, please contact us immediately. We can cancel orders that have not been invoiced by the supplier. Should invoicing occur, the returns policy as explained above would apply
After Purchase and After Delivery
Above returns policy applies.
Wrong Items received
Please inform us immediately on receipt if wrong item is received from what was ordered. We will arrange for pickup and return at our cost.
Damaged goods received
It is standard policy that insurance is taken on items of value. This is usually 2% of the value of the item and protects against transport damages and loss. If no insurance is taken, we will assist you in lodging a complaint against the courier. However success in these matters is not guaranteed.
Should the item be covered by a warranty period, and be a fault of the manufacturer, we will assist in courier charges. Also we may ask for assistance in taking it to the nearest (or closest) repair center, within reason. Once repaired it will be shipped to you.
Should the item failure be outside of the warranty period or not a manufacturing fault, we can assist in booking it in for repairs, but the cost of this will be for your account.
Email us at firstname.lastname@example.org to register a refund or return